At Guru App, we strive to provide affordable and accessible digital education and entertainment to all learners. Since our products are 100% digital (Audio and Video), we maintain a strict but fair refund policy to ensure transparency and security for both users and the platform.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Refund Eligibility

• Refund is applicable only within 7 calendar days from the date of purchase.
• Refund will be granted only if the user has faced a genuine technical issue or any other issue preventing access.
• If education/entertainment content has already been accessed or downloaded, or a certificate has already been issued, refund will not be possible.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

• Company refers to Guru App.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Guru App, accessible from https://guruapp.in.
• You means the individual or legal entity accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason. The deadline for cancelling an order is 7 days from the date of purchase.

To exercise your right of cancellation, you must inform us by a clear statement via email:

Email: guruappnohar@gmail.com

We will reimburse you no later than 14 days from the day on which we receive the refund request. The refund will be made using the same means of payment used for the order.

Conditions for Returns

• Refund request must be made within 7 calendar days from the date of purchase.
• Refund will be granted only in case of genuine technical or access issues.
• No refund if content has been accessed, downloaded, or certificate issued.

Non-Returnable Services

• Refund requests after 7 days from purchase.
• Content already accessed or downloaded.
• Certificate already issued or process initiated.
• Claims based on misunderstanding of service content.

Only regular-priced goods and services may be refunded. Discounted or sale services are non-refundable unless required by applicable law.